Our Terms and Conditions Policy: We recognize and respect our customers' privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you. We are: Watts Winery and Upstream Wines, hereby referred to as Watts Winery.

Personal Information
We are required by Federal and California state law to request identification from each consumer to prove that you are of age to legally purchase alcohol.  To place an order, you must be age 21 years or older. To receive a shipped order, an adult 21 years or older, will be required to sign for the wine. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. We do not and will not sell any personal information to anyone for any purpose. Financial information will never be shared with any organization other than those necessary for completing the financial transaction required.

Data Gathering
Information and data gathered solely by Watts Winery will never be sold, traded or shared with third-parties for any other reason other than for assisting Watts Winery in its analysis, research and promotional needs and to assist in online development and deployment in data and information collection and analysis, as well as,  tracking information for statistical a purposes.  It is for understanding consumer trends and does not contain any personal information about you. When used these third-party companies are strictly bound by our privacy policy covered below, as well as by all other conventions and business practices of Watt Winery concerning user information and data from online sources. This information is used in aggregate and anonymous format for the purpose of better tailoring our website, promotions or other company endeavors to better suit our user base. This information is shared with our partners and vendors only on an as-needed basis.

Cookies are sometimes used to further track usage patterns of the site by users, in aggregate and anonymous format. Cookies left on your system by our site are sometimes used for the purpose of allowing users the convenience of not having to re-enter usernames and passwords on our site. No financial or personal information will ever be left on the system.

Registration is required to use certain features of our site. We will collect general contact information, such as name and e-mail address, as well as demographic information, such as age, gender and zip code. Data collected from online user-completed forms is stored in secure, password protected server locations.

Watts Winery may contact our registered users who have opted in to be e-mailed with promotional information that we feel would be applicable to, and desired by that user. At any time a user wishes to opt-out of these e-mails, they may do so by contacting wattswines@gmail.com. Once opted-out, the user will not receive any further communication from us, aside from any system messages that are necessary to that user in specific transactions, such as e-commerce order summaries.

WattsWine.com and UpstreamWines.com web-sites may contain links to other sites. Watts Winery is not responsible for the privacy practices or the content of such websites.

Public Forums
Watts Winery uses public social media sites and makes them available to its members and users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. We also encourage visitors to be courteous in communicating with others and to be smart about choosing when and to whom to release personal information online. Never disclose any personal information that is of a sensitive or confidential nature on any public area of our site.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All registration information is stored in secure locations on password-protected servers.

Online Store Policies
Shipments of Wine

Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the certain states. You may call or email us regarding your state. All wine orders must be placed by a person 21 years of age or older. To receive a shipped order, an adult 21 years or older, will be required to sign for the wine. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Shipments are made on Monday through Thursday only to prevent your wine from sitting in a storage area over the weekend. All shipments are shipped ground unless otherwise stated so, please allow 5-7 business days for normal delivery. Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.

Returning or Exchanging an Item
If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:
1. Please contact the OFFICE 209-368-2974 or EMAIL WattsWine@gmail.com
2. Clearly explain your concern with the product; we will exchange or refund at our discretion.
3. If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.

Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.

Inquiries
If you need to inquire about your order, please e-mail: WattsWine@gmail.com

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